Pick a topic below. Most answers are right here, and you can send us a message if you still need a hand.
What can we help you with?
Orders are packed and dispatched within 1 to 3 business days. The moment your order is on its way you will receive an email with your tracking number, so there is nothing you need to do in the meantime.
We ship Australia wide with tracking. Standard and Express Post are available at checkout. To check on a specific order, use the Track your order button above or send us a message below.
See our full Shipping Policy.
Cannot find your tracking, or something looks wrong?
Preorders are dispatched once stock arrives and is prepared. Release dates shown on product pages are supplier estimates and can shift.
If your order has a preorder item alongside in-stock items, the whole order ships together once the preorder arrives. Want your in-stock items sooner? Send us a message and ask for a split shipment, additional shipping may apply.
During a release, the latest dispatch update is shown above so you always know where things are at.
Still have a preorder question the update does not cover?
If a product is faulty, damaged, incorrectly supplied or significantly different from its description, you are entitled to a refund or replacement and we cover return shipping. Change of mind returns are accepted on sealed, unopened product only, within 30 days, with a 15% restocking fee. Single cards cannot be returned for change of mind.
Start a return through our returns portal, or read the full refund and return policy.
Not sure if your item qualifies?
All singles are graded conservatively against our condition guide, inspected under bright light and at multiple angles, so what you see is what you get.
See the Card Condition Guide for exactly what each grade means. If you believe a card does not match its listed condition, start a return and include photos, and we will review it against the guide.
Have a question about a specific card's condition?
We buy singles and collections. Grade your cards against our condition guide and get an instant quote.
Payment is available as cash or store credit. For larger collections, send us a message and we will sort out the best way to handle it.
Have a collection to sell or a buylist question?
Cannot see your question above? Have a look at our full FAQ, which covers preorders, shipping, genuineness, Shipping Protection and more.
Still stuck? Send us a message below and we will get back to you within 1 to 2 business days. We are a small Gold Coast team, so a real person reads every message.
Ready to reach out?
Send us a message and a real person will get back to you within 1 to 2 business days.