Purchase Options & Cancellation Policy
This policy applies to all purchases made through Groovy Collectables, including standard purchases, pre-orders, and payment plan options.
Order Cancellations (Standard Orders)
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Cancellation requests must be submitted before dispatch
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Approved cancellations are subject to a 15% restocking and administration fee
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Orders that have already been dispatched cannot be cancelled
Pre-Orders
By placing a pre-order with Groovy Collectables, you acknowledge and agree to the following:
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Pre-orders are placed based on confirmed supplier allocations, however allocations and release dates may change due to factors outside our control
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Estimated release dates are provided as guidance only and may change due to manufacturing delays, logistics issues, customs clearance, or distributor requirements
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Delays do not constitute grounds for cancellation or refund
Pre-Order Cancellations
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Pre-order cancellations requested before dispatch may be approved at our discretion and are subject to a 15% restocking and administration fee
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Once a pre-order has been dispatched, it cannot be cancelled
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Pre-orders are otherwise considered final sale, except where required under Australian Consumer Law
If a supplier cancels or materially reduces an allocation, affected orders will be refunded in full.
Orders Containing Pre-Order and In-Stock Items
Orders containing both pre-order and in-stock items will be held and shipped together once the pre-order item becomes available, unless otherwise arranged with us. Additional shipping charges may apply if split shipment is requested.
Payment Methods
Choosing a payment method, including Afterpay or PayPal, does not alter eligibility for cancellations, refunds, or returns. All requests are assessed in accordance with our Refund & Return Policy and Australian Consumer Law.
