0
This policy applies to all purchases made through Groovy Collectables, including standard purchases, pre-orders, and payment plan options.
Cancellation requests must be submitted before dispatch
Approved cancellations are subject to a 15% restocking and administration fee
Orders that have already been dispatched cannot be cancelled
By placing a pre-order with Groovy Collectables, you acknowledge and agree to the following:
Pre-orders are placed based on confirmed supplier allocations, however allocations and release dates may change due to factors outside our control
Estimated release dates are provided as guidance only and may change due to manufacturing delays, logistics issues, customs clearance, or distributor requirements
Delays do not constitute grounds for cancellation or refund
Pre-order cancellations requested before dispatch may be approved at our discretion and are subject to a 15% restocking and administration fee
Once a pre-order has been dispatched, it cannot be cancelled
Pre-orders are otherwise considered final sale, except where required under Australian Consumer Law
If a supplier cancels or materially reduces an allocation, affected orders will be refunded in full.
Orders containing both pre-order and in-stock items will be held and shipped together once the pre-order item becomes available, unless otherwise arranged with us. Additional shipping charges may apply if split shipment is requested.
Choosing a payment method, including Afterpay or PayPal, does not alter eligibility for cancellations, refunds, or returns. All requests are assessed in accordance with our Refund & Return Policy and Australian Consumer Law.